F.A.Q.
Frequently Asked Questions
Frequently Asked Questions
TERMS & CONDITIONS
All the reservations made through our website or travel agents are subject to rules and regulations set forth by the Turkish Travel Agencies Union and the Consumer Protection Laws recently upgraded to meet the standards of European Union Consumer Rights Legislation.
Payments
When you book daily excursions online, you do not have to make a payment of any kind. However, if you would like to book 3 or more tours, we strongly suggest you make a small deposit in order to secure your spot and the price especially during the high demand season (July, August and September). Your bookings will be confirmed by our travel agents. Upon your arrival at your hotel, one of our travel agents will meet you at your hotel and give you the tickets for your bookings and accept the payment as cash. Prices include VAT.
Please note that we do not have an agreement with all the hotels in Marmaris. Therefore, our travel agents might not be able to get into your hotel, so you might need to meet the agent in front of your hotel to get your tickets. Your hotel might also be selling excursion tickets at a very high price. Our agents are at your service to make things easier and affordable for you.
This contract has been issued to meet the liability of signing a contract for the purchases made over the internet by force of the provisions of the Regulation on Procedure and Principle of the Distance Sales Contracts published in the Official Gazette numbered 25137, dated 13.06.2003. Accordingly,
ARTICLE 1 – SUBJECT
The subject of this contract covers the rights and obligations of the parties in accordance with the provisions of the Regulation on Procedure and Principle of the Distance Sales Contracts regarding the Consumer Protection Law (numbered 4077), in terms of the sale of the service sold by the SELLER to the BUYER. The characteristics of the seller are indicated below.
ARTICLE 2.1 – SELLER INFORMATION
Title: Gb Travel Tourism Agency
Address: Kumbahçe mahallesi, Atatürk caddesi no 73/a Bodrum - Muğla
Phone Number: +9050305685420
E-mail: info@gbtravel.com.tr
Web Site: www.gbtravel.com.tr
ARTICLE 2.2 – BUYER INFORMATION
The customer is a member of the excursions site named www.gbtravel.com.tr The address and contact information provided in the subscription will be taken as the basis.
ARTICLE 3 – INFORMATION ABOUT THE SERVICE SUBJECT TO THE CONTRACT
It comprises the information regarding the type, quantity, brand/model, colour, selling price, and payment method for the Services valid when the order is finalized.
ARTICLE 4 – GENERAL PROVISIONS
4.1 – The BUYER, acknowledges and agrees that the BUYER has read and fully understood the preliminary information about the basic qualifications, selling price and payment method as well as the delivery of the service(s) subject to this Contract as indicated in Article 3 and that the BUYER has provided the required confirmation in the electronic environment.
4.2 – The service(s) that is subject to this agreement should be delivered to the BUYER or the person/legal entity on the provided address within the time asset for each service in the preliminary information based on the distance of the BUYER’s current location, without exceeding the legal time limit of 30 days for any reason whatsoever. This period can be extended only for 10 days upon prior notice to the BUYER.
4.3 – If the service subject to the contract is to be delivered to another person/legal entity other than the BUYER, Gb Travel Tourism Agency shall not be liable for the refusal of the delivery by the said person/legal entity, where applicable.
4.4 – Gb Travel Tourism Agency shall be responsible for the delivery of the concerned service that carries the qualifications as set in the order in good condition and complete together with the guaranteed certificates and user guides if any.
4.5 – Upon delivery of the service, if the price of the service is not transferred to Gb Travel Tourism Agency by the issuer bank or financial institution due to illegal use of the BUYER’s Credit Card by an unauthorized person without BUYER’s consent and fault, the BUYER shall be liable to return the delivered product to contact address(es) of Gb Travel Tourism Agency within 3 days. In this case, the delivery cost shall belong to the BUYER.
4.6- Gb Travel Tourism Agency shall notify the BUYER for any failure to deliver the service in question in the specified time due to force majeure, adverse weather conditions or transportation disruption etc. In this case, the BUYER shall be entitled to select one of the following options: cancellation of the order, replacement of the contract service with equal service and/or postponing the delivery time until the condition is eliminated. If the order is cancelled by the BUYER, the paid amount shall be reimbursed to the BUYER fully in cash within 3 days.
ARTICLE 5 – RIGHT OF WITHDRAWAL
The BUYER shall be entitled to withdraw 24 hours (latest) before the delivery of the service (tours, trips, excursions etc.) subject to the contract to the BUYER or the person/legal entity at the provided address. To use the withdrawal right, the BUYER shall notify Gb Travel Tourism Agency this period via fax, e-mail or phone. Also, the service shall be unused, in accordance with the provisions of the article. In case the BUYER uses this right, it is obligatory that the carrier’s delivery notice evidencing the service given to the third parties or the BUYER, as well as the original of the product invoice are sent to Gb Travel Tourism Agency contact addresses. Within 7 days following the receipt of the said documents, the price of the service shall be reimbursed to the BUYER. If the original invoice has not been sent, VAT and other legal liabilities, if any, shall not be reimbursed to the BUYER. The return costs, if any, regarding the service subject to withdrawal shall belong to the BUYER.
The consumer can request the cancellation of the payment on the grounds that the credit card or payment card has been used by unauthorized persons, illegally and without his/her consent. In this case card issuer returns the payment to the consumer within 10 days following the notification of the objection.
Regarding the execution of this contract, the Consumer Courts located in the residential area of Gb Travel Tourism Agency as well as the arbitration boards as announced by the Ministry of Industry and Trade are authorized.
Upon placing the order, the BUYER is deemed to have accepted all terms and conditions of this agreement.
TERMS & CONDITIONS
All the reservations made through our website or travel agents are subject to rules and regulations set forth by the Turkish Travel Agencies Union and the Consumer Protection Laws recently upgraded to meet the standards of European Union Consumer Rights Legislation.
Payments
When you book daily excursions online, you do not have to make a payment of any kind. However, if you would like to book 3 or more tours, we strongly suggest you make a small deposit in order to secure your spot and the price especially during the high demand season (July, August and September). Your bookings will be confirmed by our travel agents. Upon your arrival at your hotel, one of our travel agents will meet you at your hotel and give you the tickets for your bookings and accept the payment as cash. Prices include VAT.
Please note that we do not have an agreement with all the hotels in Marmaris. Therefore, our travel agents might not be able to get into your hotel, so you might need to meet the agent in front of your hotel to get your tickets. Your hotel might also be selling excursion tickets at a very high price. Our agents are at your service to make things easier and affordable for you.